Terms of Service

1. Service Terms

By accessing or using Shanetic services ('Services'), you agree to be bound by these terms. The Services are provided 'as is' and 'as available' without warranties of any kind, either express or implied.

2. Cannabis Compliance, Prohibited Use, and Scope

Shanetic is a software provider. We are not a dispensary, pharmacy, clinic, doctor, or legal advisor. You are solely responsible for ensuring all use of the Services is lawful in every jurisdiction where you operate.

• You represent and warrant that users and operators are adults of legal age under applicable law (including 20+ where required).
• You represent and warrant that your business holds all required cannabis, healthcare, and commercial licenses/approvals before using the Services.
• You must comply with all applicable laws, regulations, licensing requirements, and platform policies, including all cannabis-specific restrictions.
• Where law requires medical authorization, you must ensure cannabis transactions follow valid doctor-prescription and practitioner-oversight requirements.
• You may not use the Services to advertise, market, promote, solicit, or facilitate any prohibited cannabis activity.
• You may not use the Services to facilitate prohibited online or remote cannabis transactions, including order capture, checkout, payment links, or transaction routing where such activity is restricted or unlawful.
• You may not use the Services to provide medical diagnosis, prescriptions, dosing instructions, or individualized medical treatment advice unless provided by duly licensed professionals under applicable law.
• You may not use the Services for cross-border cannabis sales or exports where prohibited.
• You may not use the Services in any way that targets or serves underage users in violation of law.

3. Monitoring, Suspension, and Termination for Compliance

We may monitor usage signals, investigate suspected violations, and immediately suspend or terminate access at our sole discretion where we identify legal, regulatory, platform, security, or reputational risk. We may require additional documentation, remove configurations, disable integrations, or preserve records for compliance purposes.

4. Client Responsibility and Indemnity

You are fully responsible for your business model, messages, campaigns, workflows, transactions, and compliance outcomes. You agree to defend, indemnify, and hold harmless Shanetic and its affiliates, officers, employees, and contractors from and against any claims, losses, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your content, your operations, or your violation of law, regulation, or third-party platform rules.

5. No Legal or Medical Advice

All content, automation, templates, and AI outputs are provided for general informational purposes only and do not constitute legal, regulatory, tax, or medical advice. You must obtain independent professional advice before relying on any output for regulated activities.

6. Intellectual Property Rights

All rights, title, and interest in and to the Services, including all intellectual property rights, are and will remain the exclusive property of Shanetic and its licensors.

7. Data Processing

You grant Shanetic a worldwide, non-exclusive license to host, copy, transmit and display your data as necessary for us to provide the Services. You represent and warrant that you have all rights necessary to grant these rights.

8. Social Media Platform Integrations

Our Services may integrate with various social media platforms including but not limited to WhatsApp, Instagram, Facebook, LINE, Telegram, TikTok, LinkedIn, and similar platforms. By using these integrations, you acknowledge and agree that: (a) you must comply with each platform's terms of service; (b) platforms may change their APIs or terms at any time which may affect our Services; (c) you authorize us to act on your behalf when interacting with these platforms; and (d) we are not responsible for any changes, limitations or discontinuation of these third-party platforms. You are responsible for understanding and complying with all platform-specific terms when using our integrated services. You must ensure you have all necessary rights to share any content through our Services, and you remain responsible for any communications you authorize to be sent through these platforms.

9. Limitation of Liability

To the maximum extent permitted by law, Shanetic shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Platform functionality may change without notice and we accept no liability for any resulting disruption or loss of functionality. Shanetic is not responsible for the availability, accuracy, or reliability of any third-party platform integration, and you agree to waive any claims against Shanetic arising from the use of or inability to use such integrations.

10. AI Services

Our AI technology processes communications to provide automated responses. While we strive for accuracy, we make no guarantees about the AI's responses. You are responsible for reviewing and verifying all AI-generated communications.

11. Governing Law and Dispute Resolution

These terms shall be governed by the laws of Panama, without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the courts of Panama. You expressly waive your right to participate in a class action lawsuit or class-wide arbitration against Shanetic.